At Shanghai Janton Industrial Co., Ltd., we are committed to providing reliable and efficient delivery services for our customers worldwide. This Delivery and Shipping Policy explains our general shipping and delivery arrangements for international business orders.
We provide international shipping to customers in different countries and regions, subject to product availability, transportation conditions, customs requirements, and applicable laws and regulations.
Before placing an order, customers should confirm that the products can legally be imported into the destination country.
Orders will be processed after the order details, product specifications, payment terms, and other commercial conditions have been confirmed by both parties.
Processing time may vary depending on:
Product type and specifications
Order quantity
Stock availability
Custom or made-to-order requirements
Production schedule
Packaging requirements
Payment confirmation
For customized or large-volume orders, additional production time may be required.
The estimated production and shipping schedule will be communicated to the customer before the order is finalized.
Depending on the destination, order size, product characteristics, and customer requirements, we may arrange shipment through:
Express delivery
Air freight
Sea freight
Rail freight
Road transportation
Other suitable transportation methods
The actual shipping method will be agreed upon between the buyer and Shanghai Janton Industrial Co., Ltd..
Shipping costs depend on factors such as:
Destination country and address
Order quantity and shipment weight
Package dimensions
Shipping method
Freight rates
Customs and destination charges
Special handling requirements
Unless otherwise agreed in writing, shipping costs and other applicable charges will be confirmed before shipment.
For international transactions, the applicable delivery terms may be agreed using Incoterms® 2020, including terms such as EXW, FCA, FOB, CIF, CPT, CIP, DAP, DPU, or DDP, where appropriate.
The agreed Incoterms® rule, named place, and other shipping conditions will determine the allocation of delivery responsibilities, costs, and risks between the buyer and seller.
The specific Incoterm used for an order will be confirmed in the quotation, sales contract, commercial invoice, or other written agreement.
International shipments may be subject to import duties, customs fees, value-added tax, local taxes, inspection fees, or other charges imposed by the destination country.
Unless otherwise agreed under the applicable shipping terms, the buyer is generally responsible for import customs clearance and destination-related duties and taxes.
Customers are responsible for providing accurate information required for customs clearance and for complying with the import regulations of their country.
Please note that customs requirements and import restrictions may vary by country.
Delivery times are estimates and may vary depending on the shipping method, destination, customs clearance, carrier schedules, weather conditions, holidays, and other circumstances.
Typical delivery times will be provided based on the specific order and destination.
We will make reasonable efforts to meet the estimated delivery schedule but cannot guarantee a specific delivery date unless expressly agreed in writing.
Customs clearance is handled according to the requirements of the destination country.
Delays caused by customs inspections, incomplete documentation, import restrictions, regulatory requirements, or other circumstances beyond our reasonable control are not considered a failure to deliver.
Customers should cooperate with customs authorities and provide any documents or information required for clearance.
Where tracking information is available, we may provide the customer with a tracking number or shipping reference after the shipment has been dispatched.
Tracking information is provided by the relevant carrier or logistics provider and may take some time to become available or update.
Customers are responsible for providing complete and accurate shipping information, including:
Recipient name
Company name
Full delivery address
Postal code
Phone number
Email address
Other information required for delivery
We are not responsible for delays, additional costs, or failed delivery caused by incorrect or incomplete information provided by the customer.
Customers should inspect the shipment and packaging upon delivery where reasonably possible.
If products are damaged, missing, or appear to have been tampered with, customers should notify the carrier and contact us as soon as possible.
We may request supporting documentation, including photographs, delivery records, packaging information, or carrier reports, to assist with investigating the issue.
Responsibility for loss or damage will be determined according to the applicable sales agreement, shipping terms, and agreed Incoterms® rule.
If a shipment cannot be delivered because of an incorrect address, refusal to accept the shipment, failure to complete customs clearance, failure to pay applicable destination charges, or other circumstances attributable to the customer, additional shipping, storage, return, or handling costs may apply.
Any such costs may be charged to the customer where permitted under the applicable agreement.
We are not responsible for delivery delays or failures caused by circumstances beyond our reasonable control, including but not limited to:
Natural disasters
Severe weather
Epidemics or public health emergencies
War or civil unrest
Government actions
Customs restrictions
Strikes or labor disputes
Transportation disruptions
Port congestion
Carrier delays
Supply chain disruptions
Power outages
Other unforeseen events
In such circumstances, we will make reasonable efforts to communicate with customers and arrange an appropriate solution.
Certain products may be subject to export controls, import restrictions, transportation regulations, or other legal requirements.
We reserve the right to refuse or cancel a shipment when fulfilling the order would violate applicable laws, regulations, sanctions, transportation restrictions, or customs requirements.
A shipment may be considered delivered when the relevant carrier records the shipment as delivered to the agreed destination or recipient, subject to the applicable sales agreement and delivery terms.
For B2B transactions, the final delivery and transfer of risk will be determined according to the agreed contract and applicable Incoterms® rule.
We may update this Delivery and Shipping Policy from time to time to reflect changes in our shipping arrangements, business practices, or applicable regulations.
Any updates will be posted on this page with a revised "Last Updated" date.
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